Job Description:
1. Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership
2. Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
3. Handle customer’s concern, analyse root cause and take improvement activities
4. Ensure all customers’ voice is promptly reported to dealer management
5. Ensure customer database is updated in timely manner and protected at all times through constant monitoring
6. To ensure compliance to customer data utilization by dealer management
7. Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
Job Requirements:
1. Fresher are also welcome
2. Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry)
3. Excellent Telephony, Communication and Interpersonal skills
4. Strong Language Skills
5. Able to communicate .
6. Prepare simple report (if required)
7. Customer Service Oriented and believes that “customers come first”
8. Competent in Microsoft Office (Word, Excel, Power Point).
Job Type: Full-time
Salary: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Ability to Commute:
- Chennai, Tamil Nadu (Required)
Ability to Relocate:
- Chennai, Tamil Nadu: Relocate before starting work (Required)
Speak with the employer
+91 9150182444
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