Customer complaint expert (closed-loop business )-Zhu Xiaobang [China]

 

$ads={1}

Responsibilities

< /div>1. Responsible for the management and operation of customer complaints on the platform, formulate management norms, improve the landing mechanism, and ensure timely and effective handling of customer complaints 2. Responsible for accepting major and high-risk customer complaint cases, and mobilize internal resources for customer complaints 3. Responsible for continuously optimizing customer complaint handling and risk warning strategies, and improving the handling efficiency and effect of customer complaint cases 4. Responsible for determining the responsible party for customer complaint problems, and can conduct accurate root cause analysis of customer complaint problems.

Qualifications

1. Bachelor degree or above, more than 5 years of customer service experience, home improvement experience is preferred 2. Excellent communication skills Expressive ability, able to integrate and coordinate internal and external resources to ensure the completion of work goals 3. Strong logic, able to dismantle problems to find the root cause, and make fair judgments 4. Positive values, strong ability to resist pressure, and rigorous work Practical, with a strong team spirit.

$ads={2}

 

.