Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!
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NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
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This position is very fast paced and will be responsible for supporting the Parking Services department by overseeing all aspects of the day-to-day parking, valet and shuttling needs for guest and team members as well as supervises parking and valet employees. As a parking supervisor, you are responsible for ensuring that all the parking, valet areas and shuttle vehicles are maintained in clean and presentable condition every day. Additionally, this person is responsible in ensuring team members comply with standards and procedures established by the company as well as implementing departmental programs focusing on team member & guest satisfaction.
- Uphold our Environmental Health and Safety standards
- Mentors and counsels Team Members and while enforcing policies and procedures ensuring compliance of company and departmental standards
- Responsible for managing Team Members providing work direction, performance reviews and coaching
- Responds to Guest and Team Member feedback in a timely manner
- Build and supports internal cross departmental relationships
- Executes strategic plans of the area that focuses on providing a positive experience for Team Members, guests and ultimately provides positive financial returns
- Coordinates and executes the day-to-day operational and special event needs
- Coordinate development planning and training for Lead Team Members
- Create and update job descriptions, standard operating procedures, and handbooks when necessary to ensure all information is current and up to date.
- Assist Manager in the hiring, training, and development of Team Members
- Supports the Team Member and Guest satisfaction programs (TSAT/GSAT), ensuring Team Members understand the importance of the programs
- Rewards and recognizes team members every day for above and beyond performance
- Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations
- Investigates incidents including Team Member/Guest concerns and/or complaints
- Leads by example by modeling the Core Values
- Manage daily Labor and adjust to operational needs
- Plan daily Tollbooth, Valet, and Special Events parking needs by ensuring proper areas are staffed and prepared for guest and Team Member parking
- Understand and uphold the B-192 collective bargaining agreement by partnering with Human resources and Labor Relations to maintain positive union relationships
- Be knowledgeable and able to manage operating budgets and adjust operations as necessary to maintain budget under control. Setting and meeting financial goals and objectives set forth by the company
- Apply and implement performance standards by proactively thinking on new ideas, concepts, and procedures relative to changing business and staffing needs.
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- High school education required
- Minimum 2 years of Parking/Transportation Operations management/team leadership experience; or equivalent combination of education and experience, including experience in guest service.
- Must be available to work on weekends, holidays and nights as required
- Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $23.50 – 24.50
Desired Characteristics:
- Excellent written and oral communication skills to effectively communicate with all levels of the organization
- Strong focus on planning and organizing workload
- Thorough knowledge of MS Excel, Work and PowerPoint
- Theme Park Operations knowledge
- Experience managing in a union environment
- Strong interpersonal and analytical skills
- Proactive thinker/self-starter
- Experience leading a diverse generational team
Additional Requirements:
- Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
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NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
