Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air, Ryanair & Ryanair UK. Carrying 168m guests p.a. on approx. 3,000 daily flights from 90 bases, the Group connects over 235 airports in 37 countries on a fleet of 523 aircraft, with a further 127 Boeing 737s on order, which will enable the Ryanair Group to grow traffic to 225m p.a. by FY26. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe’s No.1 operational performance, and an industry leading 37-year safety record. Ryanair is Europe’s greenest, cleanest, major airline group and customers switching to fly Ryanair can reduce their CO₂ emissions by up to 50% compared to major European legacy airlines.
Ryanair Sun (BUZZ) is currently recruiting for a Newskies Helpdesk Agent to join their team.
The successful candidates will be energetic and committed, able to work on their own initiative while also being an integral part of our team.
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The Role
The role of a Newskies agent is to assist finance, ground operation, airports, call centres etc to ensure smooth running of the Ryanair operations. Ensuring all policies and procedures are adhered to and providing feedback to airports/ground ops/training etc. This is a permanent position based in our Warsaw office.
- The team work on a shift pattern of 4 days on/4 days off. The shift times are 7am to 7pm or 7pm to 7am.
Duties Include but are not limited to:
- Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call Centres
- Liaise with Ground Operations / Training Department pertaining to Airport issues.
- Notify passengers of delays, cancellations, diversions via the new travel assistant (DOT) and email
- Creating and editing pre-departure comms to be sent out to customers
- Creating and editing videos to be published on the Travel Assistant (DOT)
- General administration duties
Requirements
- Previous Airline/Airport/Ground Handling experience would be a distinct advantage
- Fluency in spoken and written English (2nd European language would be an advantage)
- Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure
- Show a natural ability in problem solving.
- Proactive approach to dealing with errors/complaints
- Possess a high level of interpersonal and written skills
- Computer literacy (MS Word, Excel)
- Knowledge of Newskies / Netline / Operations (would be an advantage)
- Applicant must be flexible with working hours
