Reports to Operational Manager - IT Service Delivery Lead MEA
Functional Area - IT
Division - IT APAC & MEA (regional team)
Your Role:
The Network Technical Support Engineer main role is to ensure proper IT operations so that end users can accomplish their business tasks with the highest possible quality. This includes troubleshooting, configuration, ticket handling, users support and service management
A Typical Day:
Agree and manage quality of telecoms services with IT customers
Provide guideline and governance for the WLAN and LAN environment according to Electrolux rules
Ensure management of the Electrolux WAN environment (including Internet connectivity)
Provide 1st and 2nd level support in the network area
Assure Correct sizing, implementation, configuration and monitoring
Manage the quality of Network services according to the Business requirements
Manage SLA’s and service contracts with external suppliers
Work closely with the other Telecoms team on the implementation of new network infrastructure/services or on the enhancement of the existing one
Manage infrastructure installations, ensuring compliance with group and IT standards and ensuring compatibility and consistency across the global infrastructures
Ensure local activities are performed in line with the global guideline
Maintain configuration and asset inventory & documentation for data
Assist in setting up the relevant budgets and apply strict cost control to meet budget targets
Support non-Network projects by ensuring that the underlying Network infrastructure can support newproject (upgrades, changes etc)
Support both operations and business staff for problem resolution and new implementations
Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
Ensure proper management of the network infrastructure including SW upgrade, replacement of EoS/EoL devices and vulnerability fix
configure routing and switching equipment, hosted IP voice services and firewalls.
Ensure proper handling of ticket within Electrolux SLA and according to priority
Ensure all issues are properly logged while prioritizing and managing many open cases simultaneously .
In this role, you will be dealing with Electrolux’s Internal customers , IT Different functions and Global functions all over Electrolux , You should be confident in dealing with all levels of management As well.
In Electrolux, we encourage open communication at all levels and put emphasis in dealing with our customers as well as colleagues with integrity and respect. You will be working in Greatest Cairo sites and 10th of Ramadan , Egypt on regular working hours and may be required to travel to other sites.
Who You Are:
Someone with distinctive troubleshooting and problem-solving skills.
Advanced analytical skills and attention to detail
Proven ability to quickly learn new technologies, processes, and procedures
Have the ability to work as an effective and contributing team member
Ability to provide step-by-step technical help, both written and verbal.
Work on projects aside to the day to day operations
Excellent verbal and written communication skills & client service skills
Professional image with the ability to form good partner relationships across functions
Different roles & responsibilities may be assigned to this position according to changes in the supported business area.
EDUCATION
BS degree in Information Technology, Engineering, Computer Science or relevant field
English Fluency both written and verbal
Proven experience in a network administrator role.
Hands on experience in networking, routing and switching.
Excellent knowledge of best practices around management, control, and monitoring of NW Infrastructure.
Experience on the Firewall and Remote access services
Familiarity with backup and recovery software and methodologies
Great at organizing, prioritizing and multitasking.
Good understanding of telecom networks (2G,3G, LTE & Microwave).
Very good knowledge of CISCO technologies
Deep knowledge of Networking functions TCP/IP, DHCP, DNS and Routing protocols .
CCNA certified (CCNP is a plus).
Additional certification in Microsoft (MCSE), (MOS), Linux, Cisco or similar technologies is a plus.
EXPERIENCE
Proven 5 years work experience as a Network Administrator or similar
Keeping you Healthy and Safe
We want you to return home in even better shape than when you started, so we need you to help us do this - by making sure you follow a few simple steps. We need you to:
Make sure you take reasonable care for your own health and safety, and
Take reasonable care that what you do (or what you don’t do when you should have) doesn’t affect the health and safety of others, and
Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and
Follow policies or procedures, so long as it’s reasonable and we’ve told you about it, and
Attend training that helps you to work safely
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