With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 3 trillion USD in monthly trading volume.
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Your role at Exness:
You will join our Learning and Development team and be responsible for the effective management, maintenance, and support of our learning management system (LearnUpon) and learning experience platform (Degreed). You will streamline learning processes, enhance the learning experience of our employees, and contribute to their professional growth and development. As part of our team, you will have the opportunity to grow in a variety of areas, including instructional design, data analytics, trading, and public speaking. In your day-to-day work, you will have access to the latest technology solutions and tools in the learning and development industry.
You will:
- Manage and maintain our learning management system (LMS), LearnUpon, and learning experience platform (LXP), Degreed, ensuring maximum utilization.
- Provide technical support to users and troubleshoot any issues with the LMS and LXP.
- Oversee the uploading, publishing, and archiving of online courses and other learning materials.
- Collaborate with instructional designers, trainers, and subject matter experts to identify training needs and ensure content availability.
- Help the team organize learning content to create a user-friendly resource library that is easily accessible and convenient for all employees.
- Coordinate with LMS and LXP vendors for system updates, technical issues, and additional services.
- Provide comprehensive reporting, including analyzing post-training feedback, tracking required course completions, and generating custom reports for managers, coaches, and HR business partners.
- Conduct regular and on-demand training and workshops for employees to effectively use the LMS and LXP.
- Promote a culture of learning by organizing activities such as quizzes, merchandise design, and printing, and conducting monthly or quarterly awards to encourage active participation and attract new users.
What we expect from you:
- Proven ability to identify and troubleshoot technical issues related to web services
- Proficiency in diagnosing and addressing common problems encountered by platform users
- Strong customer-focused approach with experience in providing exceptional support to users
- Ability to assist users, address inquiries, and ensure a positive user experience
- Strong analytical skills with the ability to evaluate and improve the functionality of systems
- Experience in developing reports and analyzing data
- Excellent verbal and written communication skills
- Upper-intermediate level or above in English
- Attention to detail
- Ability to work effectively as part of a team and independently
- Ability to multitask and prioritize workload in a fast-paced environment
- Customer-focused mindset with the ability to provide excellent end-user support
- Ability to adapt to changing business needs and be flexible in adopting new technologies
- Ability to present complex information in a clear and concise manner
Nice to have:
- Understanding of instructional design and e-learning strategies
- Familiarity with SCORM, xAPI, and other e-learning standards
- Basic knowledge of HTML, CSS, and API interfaces
- Experience in course development using well-known authoring tools such as Articulate Storyline, Adobe Captivate, or others
- Problem-solving skills
What you can expect from us:
- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
- Flight tickets, hotel or apartment accommodation for your first month, migration support, and legal help for you and your family (if relocating)
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Education allowance for your children's school and kindergarten fees
- Access to our very own sports club with dedicated coaches, free Sanctum Club memberships for you and your spouse, corporate SUPs, jet skis, etc
- A branded company car (if relocating) with a parking space near the office
- Outstanding team-building experiences and Exness community gatherings
Your journey after applying:
- First interview (30 minutes)
- Final interview (1 hour)
Sounds like you? Apply.
Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand. Exness is an Equal Opportunity Employer.
