Mobile Telesales Agent
purpose
The Telesales Agent is responsible for selling telco products to existing mrpmoney customers over the telephone, using campaign scripts.
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key responsibilities
- Direct Sales:
- Contact prospective customers to present information and explain available products.
- Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
- Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).
- Updating Personal Information:
- Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.
what are the requirements?
- Education:
- Grade:12.
- Experience:
- 1 Year Experience in Mobile Call Centre.
- Knowledge/ Skills:
- Knowledge & Understanding in Sales & Telco.
about us
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