Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”
There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.
EMEA Contracting Director, Procurement
Location: Prague
Contract: full time, permanent
The EMEA Contracting Director is responsible for flawless delivery and execution of the GS Procurement contracting services. The position will ensure that all service level agreements and operational metrics for these processes are met, with strong focus on standardization, efficiency, and effectiveness of GS procurement operations. This person will lead high performing hub-based teams and will work collaboratively with the local/country contracting teams, sourcing teams, contact center, legal teams and other GS and BU Procurement teams to ensure seamless execution of the end-to-end Procurement processes. This role will be responsible for people management, especially focusing on developing, evaluation and motivation of team members. This role will be responsible for Contracting team`s resource planning and budget management. The EMEA Contracting Director will be responsible for interactions with the other Contracting team across the globe; with main goal to standardize and globalize the contracting processes. The position will be focused on increasing user satisfaction, monitoring, and improving Contracting team performance. The EMEA Contracting Director will participate in global projects and will be in interacting with the global and regional Procurement networks. The position will drive various projects and will play an active role in automation and AI activities within GS and BU Procurement. This role will strive to ensure appropriate resolution of service requests within defined time periods, levels of accuracy and quality standards and customer satisfaction levels. This role treats the workforce with dignity and respect, maintaining high levels of confidentiality, trust and integrity in the handling of sensitive matters. He/she adheres to established standards and guidelines and agreed SLA. This role will be responsible for ensuring compliance with all J&J policies and legislations.
The responsibilities & the impact YOU will have:
People management
- Lead team engagement and adherence to a global culture identity for GS Procurement and establish a set of values to promote achievement and continuous improvement in conjunction with the overall Global Services organization.
- Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement.
- Develop a strong pipeline of global, diverse talent and enable a Credo-based & High-Performance Culture within team.
- Provide leadership, direction, coaching, feedback, and, where appropriate, discipline to and through team members.
Operations Management
- Manage the day-to-day GS Procurement contracting transactional activities delivered out of the Regional Hub/s and other local GS Procurement locations, maintaining proper staffing levels and team member training required for achieving target performance standards and service level agreements.
- Implement operational reviews and management systems, including quality audits, to ensure compliance to standards and achievement of SLAs, performance and customer satisfaction targets.
- Ensure that customers, partners, and stakeholders are kept up to date with appropriate, timely, and relevant communication of trends, issues, and services.
- Proactively plan for project, system, and organizational contingencies to maintain business continuity
- Work and collaborate across and in conjunction with other GS Procurement functions to deliver a seamless and positive employee experience.
- Maintain close relationships with BU Procurement and other GS functions to ensure tight integration and harmonious ways of working as part of the wider Procurement operating model.
- Serve as a contact and escalation point for senior leadership. Collaborate closely with the Business Led Solutions team in supporting special projects/requests.
- Proactively gain feedback from the business, employees and managers. Partner closely with Business Led Solutions, Contact Center, and other Procurement teams on customer experience and CSAT survey results improvements.
- Provide feedback to the other Procurement teams about challenges and opportunities
- Ensure adherence to local policies and legal/compliance requirements. Enforcing sensitivity and confidentiality with employee personal data.
- Continuously work with the other service delivery and GEO teams in the standardization of processes
Project management
- Implement continuous improvement opportunities to enhance delivery of services by reviewing and revising operational processes, policies, and standard operating procedures and work instructions and introduce key improvement plans for execution.
- Drive improvements on user experience, effectiveness and efficiency in the area of responsibility.
- Drive automation and AI within the Contracting and other procurement teams
- Participate in Global/Regional Procurement projects, and drive the execution of those projects within the regional hub/s and country teams
Qualifications
We would love to hear from YOU, if you have:
- 10-15 years progressive procurement/finance experience (preferably in Shared Services), with minimum 5 years in a management role
- Strong leadership skills; operates as a regional leader with understanding and appreciation for country differences
- Strong people leader, people developer and positive atmosphere builder. Experience in Leadership and Career counseling
- Have demonstrated the ability to establish strong credibility and influence key stakeholders.
- Demonstrates customer orientation and customer service skills
- Strong track record of leading and/or collaborating with cross functional services teams or Procurement teams;
- Operational Excellence experience, including management of SLA’s and development of KPI’s;
- Ability to problem solve service delivery issues and manage stakeholders.
- Experience managing third-party service providers and working with structured service delivery methodologies (governance, issue management, relationship management).
- Excellent written and verbal communication abilities; formal presentation and facilitation skills
- Technology Savvy
- Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer)
- Great work ethics – reliable in meeting deadlines and delivering results, open to feedback, and can be trusted with confidential information.
This is what awaits YOU at J&J:
- An opportunity to be part of a global market leader.
- A dynamic and inspiring working environment.
- Many opportunities to work on challenging projects and assignments.
- An opportunity to participate in employee engagement activities on a voluntary basis based on individual preference
- Possibilities for further personal as well as professional development.
- Many employees benefits:
- 5 weeks of vacation, home office, flexible working hours, sick days
- Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
- Contribution for: Prague public transportation, language study, illness leave, pension contribution,
- Refreshment in the workplace, company gym, free sports activities, corporate events
Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits.
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences
That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.
Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!
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