We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
We are seeking a highly motivated and professional Sample Reception Officer based in Notting Hill, to ensure all jobs are unpacked, sorted and logged into the information management system in a timely manner. Liaise with clients to ensure satisfactory customer focussed services are provided.
Your key responsibilities in this role will include but are not limited to:
- Unpack and sort samples in a timely manner.
- Ensure samples are identified, labelled and stored correctly.
- Register samples using the laboratory information management system.
- Ensure all samples are free of contaminations during log-in and sub-sampling process.
- Resolve inconsistencies with incoming samples.
- Providing assistance to the Sample Reception & CS Manager by generating worksheets and/or cross-checking entries.
- Ensure all samples are being subcontracted correctly.
- Assist clients with logistics issues.
- Perform field sampling and sample disposals as required.
- Follow up, monitor and report on all pending activities to the customer.
- Listen to and anticipate the client’s needs and pains to offer the most suitable solution.
- Identify, act upon and follow up client reported issues and inform the sales, operations as appropriate.
- Perform other duties as directed by the Sample Reception & CS Manager. .
- Appropriate tertiary qualification
- Commercial laboratory experience preferred
- Experience in reception in a laboratory environment
- Experience with register logs and data and records management
- Able to perform manual handling
Additional Information
WHY WORK FOR SGS?
Working at SGS means joining an innovative, global Company. Let’s break down what that means for you.
- As a Company, we have embraced the shift to flexible work. We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
- We’re a Company who believe our impact on society is important, so Sustainability is embedded in our culture and the way we do business.
- Paid Parental leave scheme for 8 weeks for eligible employees.
- We are driven to ensure we have a positive impact on our local communities through paid employee volunteering days and regularly encouraging time off to donate blood.
- Health & Wellbeing is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
- Ongoing learning & development is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
- Career Development Opportunities (nationally and Globally)
COME TO WORK AND BE 100% YOU
SGS Australia supports a diverse workforce and we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative and forward-thinking workplace.
SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.
