Event Co-ordinator Job description:
· Maintain the company’s existing relationships with a client/ group of clients so that the clients continue to engage with POP Logistics in a sustainable and positive manner
o Managing the relationship with the client to high standards
o Interface with client and account co-ordinators
o Identifies and anticipate client requirements
o Determine availability and promotion of company services
o Mediates process, resolves issues
o Executes within the service level agreement
o Play major role in providing client consultation
o Knowledge and awareness of clients’ organisation and structure
o Staying aware of client news and changes
o Maintenance of client records and updating of changes
o Communicates, monitors billing procedures
o Establishes and promotes goodwill with customer
o Reviews client history and contacts customer as follow up activity
o Financial controls and ensuring responsible budget management at all levels
o Analyse and interpret key account performance information and ensure daily, weekly and monthly monitoring of relevant performance metrics
· Receive Client Planning requirements and translate into actionable, understandable distribution plans with realistic close off as required
· Self-measurement on service levels and presentation to line manager
· Act as a point of contact for ensuring excellence and accuracy in distribution feedback to client issues
Work Order Facilitation specific to this role
· Engagement in a variety of tasks including:
o Project management
o Co-ordination
o Strategic planning
o Relationship management
o Negotiation
o Leadership
o Innovation
· Ensuring that all outbound and inbound jobs are processed, actioned, and delivered on time according to orders placed by clients.
· Actioning quote requests from client suppliers for repairs and liaising with client on repairs required.
· Reports and updates to clients on items missing or damaged from events.
· Direct email and telephonic communications with client and client suppliers
· Ensuring that all quotes submitted to clients are closed off with PO from client for invoicing
· Liaising with client and suppliers in the event of a call-out – both during office hours and after hours
· Tracking after hours and weekend installations and collections
· Running an Events Calendar and ensuring accuracy
· Ensuring data accuracy
· Ensuring that stock is cared for and kept safe
· Checking of POP Equipment and ensuring regular maintenance is performed
· Using a triage system for event prioritization and coordinating equipment for the events
· Reporting on damages monthly
· Reporting on redundant items monthly
· Ordering of consumables and tracking the use of consumables
· Contact sessions with AB INBEV quarterly
· Weekly planning session with EM’s
Job Type: Full-time
Salary: R15,000.00 per month
Experience:
- event co-ordinator: 1 year (Required)
Application Deadline: 2023/06/15
