Customer Services Representative

 

• Fun, friendly, family-like office environment
• Contact Centre role with NO weekends & NO evenings required
• Salary plus potential to earn an additional annual bonus

Fun & friendly West Auckland-based company seeking an experienced Contact Centre guru to join their small, tight-knit team. Full-time permanent role.

• Fun, friendly, family-like office environment
• Contact Centre role with NO weekends & NO evenings required
• Salary plus potential to earn an additional annual bonus

Company:
This well-known NZ company specialises in the import and distribution of their products and they offer an incredibly versatile range to cater to all customer needs! They're extremely proud of the down-to-earth yet professional service and products they offer to their huge customer base over NZ & also Australia.

Hours, Location and Duration:

• 40 hours per week
• Mondays to Fridays only
• Must be able to work between the hours of 7.30am & 5pm
• Shifts rotate weekly between these hours
• Full-time permanent role
• Based Avondale, West Auckland
• Fully work from office (No WFH option available)
  

Duties and Responsibilities:

• Mostly taking inbound calls
• Order processing & tracking
• Dealing with customer queries via phone or email/online
• Dealing with customer complaints
• Re-ordering
• Making outbound calls as well
• Reminding customers of specials, promotions
• Promoting new products
• Liaising with the warehouse
• Liaising with the Wellington & Christchurch branches

About you:

• You must have previous Contact Centre experience
• Unfortunately we won't be able to consider your application without Contact Centre experience
• You'll be a true team player who likes to work hard & have fun doing it
• You'll have amazing written and verbal communication skills
• You'll be looking for your next Contact Centre adventure
• You'll need to have a great sense of humour & resilience is key!
• Applicants must hold either NZ Citizenship or NZ residency.
• We are unable to consider applications without this.

What this role can offer you:

• A busy & varied Contact Centre role in a fun, friendly team & company
• If your job satisfaction comes from providing the best Customer Service, then this role will tick a lot of boxes for you!
• The opportunity to earn an annual bonus in addition to your salary
• The company will match KiwiSaver contributions up to 4%
• An absolutely lovely, caring, hands-on Manager who really cares!
• Thorough training provided - you won't be thrown straight into the deep end in this role! Learn at your own pace.

We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.

Next steps

Apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid NZ Work visa. Want to discuss your suitability further? Find me at www.cultivate.co.nz/about

Role not the perfect match? Send us your details via www.cultivate.co.nz/jobseekers#register in case something else is.

A bit about Toni, who's recruiting this role

Being the eldest of 9 siblings, I naturally fall into and love the role of nurturer and mentor and I certainly know how to roll with the punches and have a good laugh. Outside whanau and mahi, my happy place is the African continent, searching for new adventures and wild animals.

#SCR-toni-johnson